Privacy Policy

At Rivo Casino, we are committed to protecting your personal data and ensuring that our platform is secure and trustworthy. This Privacy Policy outlines how we collect, use, store, and share information related to you.

What Personal Information May Be Collected?

We may collect the following types of personal information from you:

• Registration details: When creating an account with us, we require certain information such as name, email address, password, date of birth, and other demographic data.
• Device and browser information: We may collect information about your device (e.g., operating system type, screen resolution) and web browser to provide a better user experience.
• Usage analytics and behavioural data: To improve our services, we gather information on how you interact with our platform, including pages visited, games played, and other interactions.

Account Registration Information

To create an account with us, you will be required to submit the following:

• Email address
• Password (hashed for security)
• Date of birth
• Other demographic data as required by law or regulation

We store this information securely on our servers using industry-standard encryption methods.

Device and Browser Information

When accessing our platform, we may collect device-related information such as operating system type, screen resolution, and browser details. This helps us ensure compatibility with different devices and browsers.

Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience by remembering your login status or allowing for smooth navigation between pages. We also use third-party services that employ tracking technologies to improve our advertising targeting.

You can manage your cookie preferences in your browser settings, but please note that some essential functions may be disabled if all cookies are rejected.

Communication Preferences

When you opt-in to receive marketing communications from us, we will store this preference on our servers. You have the right to withdraw consent at any time and update your communication preferences within your account settings or by contacting our support team directly.

Data Storage and Retention

We retain personal data for as long as necessary to provide our services and maintain legitimate business purposes. We adhere to applicable laws regarding data retention periods, which can range from 6 months to several years depending on jurisdiction-specific requirements.

Security and Account Protection

Your account security is crucial to us. To protect against unauthorised access or identity theft:

• Password hashing (one-way encryption): your password cannot be retrieved in plain text.
• Secure login process using industry-standard HTTPS protocol
• Regular system updates, vulnerability assessments, and penetration testing
• Access controls with role-based permissions for internal staff members

User Rights Regarding Personal Data

As a data subject under applicable laws:

• You have the right to request access or correction of your personal information at any time.
• Request erasure (deletion) of your account in accordance with applicable regulations.
• Withdraw consent for specific processing activities such as direct marketing communications.

To exercise these rights, please submit a formal request using our designated support channels. We will respond within a reasonable timeframe and guide you through the necessary procedures.

Data Correction or Deletion Requests

If you believe any information stored on your account is incorrect, outdated, or requires deletion for compliance with laws or regulations:

• Update personal details directly in your user profile.
• Contact our dedicated customer support team to request data modification or erasure.