Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of Rivo Casino (the "Platform"). By accessing or using the Platform, you agree to be bound by these terms.

1. Acceptance of the Terms

You acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not accept these terms, please leave the Platform immediately.

2. Eligibility Requirements

To use the Platform, you must:

• Be at least 18 years old (or the minimum age required in your jurisdiction);
• Not be a resident of any restricted country or territory;
• Not be under any government sanctions;

Please note that we reserve the right to verify your eligibility and may request additional information from you.

3. Account Registration Rules

To create an account on our Platform, you must:

• Provide accurate and complete registration information;
• Choose a unique username and password for secure access;
• Agree to these Terms and Conditions;

Please note that one account per user is permitted, and we may restrict or terminate accounts at any time.

4. Identity Verification and KYC

To ensure the security of your account and our Platform, we require identity verification and Know Your Customer (KYC) procedures for:

• New users;
• Large transactions;
• Suspicious activity;

You must provide accurate identification documents as requested by us, and you acknowledge that we may share information with third-party providers to verify this data.

5. Account Security Responsibilities

You are responsible for:

• Keeping your login credentials confidential;
• Protecting your account from unauthorized access;
• Notifying us of any suspected or actual security breaches;

Please note that we are not liable for losses resulting from your failure to maintain adequate security measures.

6. Restricted Behaviour and Prohibited Activities

The following behavior is prohibited on our Platform:

• Collusion with other players;
• Cheating, hacking, or attempting to manipulate gameplay;
• Promoting or facilitating gambling addiction;
• Engaging in spamming, phishing, or other malicious activities;

We reserve the right to restrict or terminate accounts that engage in any of these behaviors.

7. Bonus and Promotion Rules

Bonus terms and conditions are found on our promotions page and apply as specified. You acknowledge:

• Bonuses may have specific requirements for wagering;
• Time limits and expiration dates for bonuses;
• No accumulation or stacking of bonus credits;

Please read the full details before participating in any promotion.

8. Wagering and Gameplay Conditions

You agree to:

• Comply with all game rules, including betting limits and maximum stakes;
• Not use our Platform in a way that disrupts gameplay for other users;
• Notify us immediately of any suspected or actual issues affecting gameplay;

Please note that we may suspend or close your account if you fail to comply with these conditions.

9. Responsible Gambling Expectations

We encourage responsible gaming practices and ask that you:

• Set limits on your deposits, losses, or wagering amounts;
• Monitor and control your own spending habits;
• Seek help from self-exclusion resources if needed;

Please note that we will respect any account restrictions as provided by law.

10. Game Fairness and RNG Systems

We use random number generators (RNG) for all games to ensure fairness, randomness, and unpredictability. We also audit our platforms regularly with third-party auditors to verify game integrity.

11. Technical Interruptions or Voided Gameplay

In the event of a technical issue that affects gameplay, we reserve the right:

• Suspend your account;
• Declare wagers as void; or
• Cancel any bonus credits issued;

We will notify you promptly whenever possible and provide reasonable support to resolve issues.

12. Suspension or Closure of Accounts

We may suspend or close accounts at our discretion for:

• Failure to comply with these Terms and Conditions;
• Security breaches, malicious activities, or suspicious behavior; or
• Other legitimate reasons as determined by us;

Please note that we will notify you before closing an account and provide instructions on recovering any outstanding balances.

13. Intellectual Property and Platform Ownership

Our Platform is owned by Rivo Casino, a licensed online gaming operator in the jurisdiction of Curaçao (the "Operator"). The Operator owns all rights to our intellectual property, including but not limited to:

• Our logos;
• Designs; and
• Software.

14. Limitation of Liability

The Operator will not be liable for any direct or indirect losses resulting from your use of the Platform, except in cases of gross negligence or wilful misconduct.

15. Modification of Terms

We reserve the right to modify these terms at our discretion. Please review this Agreement regularly to stay informed about changes and updates.

16. Contact or Support Guidance

If you have any questions regarding these Terms and Conditions, please contact us. We strive for fairness and transparency in all matters related to your account and gameplay on the Platform.

By accessing or using our Platform, you acknowledge that you understand and agree with these terms as set forth above. If there is a discrepancy between this Agreement and any external documents (e.g., bonuses or promotions), please rely upon this document for clarity. Thank you for choosing Rivo Casino!